Rice Lake, Wisconsin, Harley-Davidson, motorcycle, bike, dealer, used, parts, accessories, apparel, service

Testimonials

Below you will find what some of our customers say about our dealership.

To add a testimonial of your own, submit it on the Customer Survey page.

"My wife and I purchased our first Harley and the whole experience was great! Everybody was very friendly and wanted to make sure we were getting something that would make us happy. We'll be back often!"

By: Will Shell Lake, WI

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"Once again the fine folks at RLHD have come through in our 3rd purchase with them while providing the same "Feel Like Family" feeling as soon as we walk through the door. With a sales manager like Kris waiting to shake your hand and ask how the day is going, to Eric walking us through and making sure all is good or Perry standing and waiting to say hello and extend his vast knowledge without a pushy false front yet providing a genuine purpose to help or and assist, and one can not forget Stacy and Nick for setting up service needs, nor Sami for all she does for every customer with the same heart felt warm smile for each and every person that walks into her office. And we can't forget Ron, Steve, Sue or Angel and all the service and help they provide. And for engine needs all that needs to be spoken is one word..... SCOOTER! nuff said. The guy knows his engines, builds em to last yet still put that ever lasting smile on on your face. As I said RLHD is a top notch place and there is a reason we drive all the way from the La Crosse area passing up 3 HD dealers on the way in order to feel at home at RLHD. Well worth the trip and a great bunch of people to talk and deal with. To the ENTIRE staff at RLHD Thanks for everything!!!! Regards Todd and June."

By: Todd Whitehall, WI

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"Ive been wanting a Harley for a long time! Chris, and Eric helped my dream come true. I got a 883 sporster custom. They new what would be comfortable for me physically and financially. I couldnt be more happy with there services!!!"

By: Justin Chetek, WI

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"Thanks to the crew at Rice Lake Harley Davidson. I can't wait to put some miles on my new 2011 FXDC.Talk about team work between the sales parts and service department they got the job done. I can't forget Sami she did a awesome job with the factory warranty on my old bike that was totaled out.. Thanks Again for a job well done."

By: Terry Chippewa Falls, WI

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"For years I always wanted to ride motorcycle. So last year I took the the class and got my liscense. You guys helped me find my first bike and i couldnt be happier."

By: Justin Chetek, WI

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"Bought my first Harley. You guys made it a great experience. Chris was a great salesman and all the employees where great. Having a wonderful time on my bike."

By: Brian Frederic, WI

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By: Dale Glenwood City, WI

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By: Anonymous la crosse , WI

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"Everyone here is very helpful and are eager to help however they may."

By: wayne Sarona, WI

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"Last summer stopped in just to visit,needed to check airpressure in tires, a shop person jumped right in to help me, and was impressed by the appearance of the store and stock."

By: Ron Amelia, OH

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"I was quite pleased with most all aspects of RLHD. Algers (Tech),came looking for me in the Showroom to double check symtoms of our 100'th Ann.883 Hugger. Worked w/ Nick, Steve,Part's,Ron Part's GRReeaatt people, friendly, knowledgable,humble,full of Integrity. Algers checked engine on Dyno. Confirmed ,Diagonosed bad ignition module,replaced w/ Harley special tools. An outstanding rewarding experience. Thank 'sAll! GOD Bless! In JESUS! Lloyd and Deb Eau Claire, WI"

By: Lloyd Eau Claire, WI

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By: Sheryl Kimball, MN

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"Saw a jacket worn by a collegue loved it!! Couldn't find it anywhere, search ended up at Harley of Reno they gave me information about the jacket maybe at your store. It was Sue helped me purcase the jacket and wow am I delighted Thankx to Sue and her true Customer service First time Harley rider and over fifty young mama Let's Ride DW "

By: Deann Carson City, ND

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"We have had nothing but AWESOME service at you dealership! We purchased our Electra Glide Classic in February 2010, and have made many trips up to Rice Lake for parts, Motorclothes, and accessories. We live 5 miles from the local dealership, but we LOVE the service we get at Rice Lake HD! Kris, Sami, Stacy, Nick and the rest of the top-notch crew are always willing to help. We will be back!"

By: Scott Chippewa Falls, WI

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"I have been to a Harley dealer near by trying to get a oil change for 4 weeks, came to Rice Lake and you worked me right in, GREAT SEVICE. The office girls signed me up and my friend for your card and we saved money on the service and boots we bought that day. Great dealer, great people, great store, I will be using them for all my HARLEY needs"

By: bob park falls, WI

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"lKris in sales was great to work with, helpful,knowledgable,not a hard sell guy. The gals in the clothing area were very helpful. Closing the sale with Billie Jo wasvery quick and easy. Overall our entire experience with Rice Lake HD was a very pleasant one. Thank you all at Rice Lake HD. I will recommend your dealership to anyone."

By: Chester Merrill, WI

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"My experience with RLHD was top notch! There was no pressure to buy and everyone I came in contact with was GREAT! Kris is absolutely amazing! This was my first cycle purchase and I know I was a little overbearing! Kris and Billie Jo were both very patient with all my little questions and multiple phone calls. When I get my next Harley, I will not hesitate to take a ride to RLHD! Hands down the best experience I have had making a big purchase as big as this! Thanks to everyone that took the time to make me feel like part of the family!"

By: Jeremy Elk Mound, WI

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"When I first came into Rice Lake Harley in 2008, I didn't know what to expect. But I was greated with a smile and great service and ended up walking out with my very first Harley and I've been hooked ever since! A big thanks to kris for all the info and great service. I know I can count on Rice Lake HD to take care of all my needs. Thanks"

By: Mark Bruce, WI

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"I went in and talked to Kris and told me what I was looking for and in no time he found the perfect bike for me, that was the hard part, after that the sale went great Billy Jo was very efficient at getting the financiing done and finding the best deal as well as getting insurance quotes for me, over all I felt like I was taken care of very well, and I will deffinately do business with Rice Lake HD again. "

By: Dustin Frederic, WI

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"i love your store u have some of the cutest clothes "

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"IMy wife and I purchased a used Heritage Softtail and the service we received was awesome!! I've been going to the dealership on a regular basis and watched as my brother in law bought a new bike. I received just as good service with my used purchase. Kris did a great job getting us on our new bike!!!"

By: Waynne Clayton, WI

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"I've been looking at getting a Harley for sometime, and everytime I came in to just look at bikes. I was greeted with a smile, and asked if I needed help. When the time finally came, all my questions were answered and never left with more questions. I was definately made to feel like part of the family!! Thanks to the staff of Rice Lake Harley Davidson!!"

By: Henry Danbury, WI

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"I enjoyed dealing with everyone at Ricelake HD. They all do a GREAT JOB. THANK YOU. NOTE Kris I.ll call and let you know when they can drop off my new bike. THANKS AGAIN. John "

By: John GrandView, WI

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"I purchased my new 2009 FLHTC in early August '09 and wanted to express my sincere thanks to EVERYONE at Rice Lake H-D. The absolute best sales/parts/service experience ever. Harry, Kris, Steve, Billie Jo and Stacy went above and beyond my expectations. I highly recommend that anybody in the market for a new or used bike to make this your FIRST stop! You won't be disappointed. Thanks again and love this bike! "

By: Ron Balsam Lake, WI

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"Was in today to get some parts for my new bike 2010 Street Bob. It was nice that everyone was so friendly called me by name and was willing to help.It made me fell realy good. Thank everyone.Dawn"

By: Dawn Iron River

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"I just purchased a Screamin' Eagle Road King from Rice Lake Harley Davidson and cannot tell you how great the entire experience was. I had contacted Harry, in sales,and we got the ball rolling. Billie Jo had made all arrangements with the finance company and she had called me to let me know that I was the the owner of a new Screamin' Eagle and could come donw and pick her up. Billie Jo's attention to detail was phenomenal. It was the end of the workday on Friday, August 28. 2009. I had driven from Cable, Wisconsin after work. Billie Jo had all paperwork completed and ready for me to sign. She had also thoroughly explained everything and made sure that she had gone over everything for me. She even had a new insurance quote for me that was to my benefit. I feel that Billie Jo had gone above and beyond her duties for Rice Lake Harley-Davidson in making sure that she had everything done and ready for your customers. She was very pleasant and ready to go "the extra mile" for me and take a little more of her time to make sure that everything was complete for my purchase. I can't say enough about her dedication to your company and its customers. Each Harley dealership would be lucky to have an employee of her nature in their stores!! Thank you Billie Jo for making our purchase smooth and exciting!! We hope to see you for our next purchase! Dale Krajenka 46010 Crystal Lake Road Cable, Wi. 54821 1.715.798.2470"

By: Dale Cable, WI

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"I just purchased an '09 Street Bob. I have been riding for many years, but this is my first Harley Davidson. I have known and been friends with a number of the RLHD employees for several years, many even back through the "R" Harley Davidson days, so it is no real surprise that RLHD would be my choice for my first Harley purchase. I have tortured Harry Dodge for a long time with my many visits to the showroom floor, but he has always been patient and helpful. When I finally decided to make my purchase, I explained my line of thought to Harry and talked about other bikes I had been considering, and he very patiently walked me through a number of bikes that he thought would fit my needs and desires, until we came to the Street Bob. My search was over right then and there. As I finalized my decision, everyone in the store was extremely helpful in answering all my questions and concerns. Harry went over the bike completely with me, pointing out and explaining all the features, all the accessories and the work that had been added. Steve and Ron in the parts department helped me locate everything I needed to make the bike my very own, and even spent considerable time discussing options I may pursue in the future. Even though they knew I already rode, Sue and Angel were so helpful in making sure we had everything we would need to make our travels safe and comfortable. Billie Jo in the finance department "ROCKS". No financing was involved, but she still flew through the stack of paperwork that comes with every purchase to get me out the door and on my new ride ASAP. I was also introduced to Stacy in service and Aaron, the GM, and am confident my future business with RLHD will be just as smooth and enjoyable as this purchase. From a casual visit to look over what might be available, to out the door on a new bike all in less than 24 hours, and not a hitch in the whole process. I couldn't be happier. Thanks guys.....Dan"

By: Dan Rice Lake, WI

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"Picked up a 2009 FXSTC Softail Custom yesterday and couldn't be happier. Aaron, Nick & Billie Jo were great. This is the ONLY HD dealer that I will ever buy from. Well worth the two hour ride. Thanks a lot you guys! Oh and as promised...Billie Jo rocks!"

By: Mike Prescott, WI

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"Harry is simpy awesome. I called, emailed, and consistently got excellent service in our motorcycle purchase. He went beyond the call trying to help with my boat sale that had to happen first. His knowledge and his willingness to deal with a novice like me was very helpful. We are extrremely happy with the dealership and much of this is directly attributed to Harry and his level of service."

By: Kenneth Isanti, MN

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"Last may I bought a FLSTCI from Rice Lake Harley. The experence I had was a wnderful one. Harry is one of the best in the business. Eight days after my purchase I was involed in a accident. Rice Lake did everything to get me my bike back as fast as they could. Harry I love my bike very, very,did I say very much. Thanks to Harry and Rice Lake Harley"

By: Ron Rice Lake, WI

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"5 stars don't even come close to the level of service that Rice Lake HD provides for their extended family members. The entire staff excels at customer service and makes a person feel at right at home, they know their customers by name and treat them like family. Excellent place to buy, browse and meet great friends "

By: Todd Whitehall, WI

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"I am just writing this letter to inform your staff about how great your costumer service is. I was at your store last week and perchased 2 antennas for my Ultra and. And 1 had to be ordered. After the part came in I was called. I had my son stop and pick it up. One was missed and when I called your store and it was sent it to me, that is service. Thank you very much for your personal care, I always recommend your store to everyone I know or meet. See you again when I need something or a new bike."

By: joseph chippewa falls, WI

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"Bought a 2003 Vivid Black FLTRI Road Glide and dealt with Kegger. Can't say enough good things about the kid and the way he represents Rice Lake Harley. He took the time to explain everything the Harley experience means. The way he approches service and treats people has become a thing of the past with most places. He introduced me around and lo and behold if everybody wasn't the same way! Billie Jo was great to deal with and almost made me forget how much money I wa dropping lol. Steve helped me with new slip on's and helped me to understand my bike better.Great overall experience. Like a family."

By: Jay Presott, WI

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"I recieved my 2008 Bike last year new off the floor, and waited to comment after a time to see if these people would change from Fantastic to "I am just a another smowe!" Couldn't be happier with every detail of staff at this dealership!!! I am called by my first name, and know were my next bike purchase is going to be!! 7 of my reletives starting riding last year, and more to come this year!! A great way to share time with family and friends!! Take care and God Bless, Roger. "

By: Roger Dallas, WI

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"When trying to find a new bike, we called everyone in Minnesota. Then we tried calling into Wisconsin, and found Rice Lake. It was the best thing that could have happened. Since we live in Minnesota, a lot was done over the phone. When we did come to pick up the bike, they had everything ready for us. The people were so helpful and nice, from parts to clothes to financing to sales. It was worth the 3 hour drive, and we will be back. Our '09 Rocker C is great by the way!!"

By: Sheryl Kimball, MN

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"I could have purchased a bike at other store but Chris made me feel welcome and was eager for my buisness. It is worth the little extra drive for me to make my purchase at Rice Lake HD"

By: Anonymous Lake Nebagamon, WI

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"Every time I go in there I get welcome right away and ask if I can be helped. Service is great and my question get answer right away. When we bought our Harley we had great service and the person we worked with is did a great job. I love going to the local Harley store."

By: Anonymous Hillsdale, WI

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"I love going to the Rice Lake Harley Dealership. Everybody working there are great employees. When I go in they ask if I need any help and welcomes me to the store. If I have any question they are willing to help me. When we got our new harley in 2007 Billie Jo was a great person to work with on financing of our motorcycle and Harry was very helpful on answering are question when we were looking at the new motorcycle. Everybody at the shop and inside the store are great people. I love stopping in the store and looking around."

By: Sharon Hillsdale, WI

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"When i came into the harley shop i didn't know what to expect from the workers maybe they would end up being the people that came around and asked you once if you need help finding anything but i was wrong they came around saying hi how are you today can i help you find anything in particular? and more than one person came up and asked us through out the time we were there. we were very pleased of how you run your business in a professional manner. we will most likely be back very very soon!!! thanks for the postive attitude in your working business!!!"

By: Miranda Webster, WI

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"What a great experience we had in buying our new bike at RLHD! Everyone was helpful and fun to work with. Thanks!!"

By: Sue Hayward, WI

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"Steve in parts. What a guy, a definite asset to your store. He went out of his way to help me select a new seat for my new superglide, the stock one sucks. "

By: Douglas Knapp, WI

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"Kris and Harry in sales are outstanding."

By: Douglas Knapp, WI

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"I was recently on a 5 day motorcycle trip on my new 08 Road Glide, when on day 1 (200 miles from home)I had the misfortune of getting a rock stuck in my rear sprocket, whick caused my drive belt to split. I located your dealership with the help of the HOG Atlas, and was able to limp it into your service dept. Your service advisor (Brad or Dan?)took a look at the belt, and checked your inventory and you had no belt (I was bummed) but he immediately located one at a HD dealer about an hour away, he then actually sent one of your people to go get the belt, I was amazed, but the service only got better, your tech then arranged with the sales dept a demo bike for me to use while my bike was being repaired. Your salesman (Kegger) even pointed me to a great spot for lunch, and drew me a map of a great little ride to take while my bike was down. I know people always let you know when somebody screws up, so I wanted to let you know that i have been riding Harleys for over 14 years and logged more then 100,000 miles, and have mostly been treated well by HD dealers, but never have I been treated as well as I was by your staff that day. They all deserve an atta-boy!!"

By: Jeff Little falls, MN

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"this IS THE SECOND BIKE I HAVE PURCHASED FROM RICE LAKE HD AND IT WAS THE SAME GREAT SERVICE AS THE FIRST WITH PARTS AND SALES HELPING WITH EVERYTHING I NEEDED I LIVE A MILE AWAY FROM A LOCAL DEALER BUT WILL TAKE THE SHORT DRIVE FOR GREAT SERVICE THANKS AGAIN RICE LAKE HD"

By: WADE chippewa falls, WI

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"A truly great buying experience. We had a lot of laughs with Kris(sales)and Ed(finance), they made the whole process fun. Kudos to them both and to all the staff that assisted us."

By: Douglas Knapp, WI

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By: Anonymous rice lake, WI

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"I just wanted to say I love coming up to Rice Lake H.D. I got a great deal on my wide glide, the service is always great, the people are friendly and helpful. It's just a kick-a** place to shop or just look around. We have a Harley shop 6 miles from where I live, and I still choose to make the 50 mile trip up to Rice Lake H.D. because of the people the product, and the service. Keep-up the good work, Greg Johnson"

By: Greg Eau Claire, FM

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"I love to just stop in whenever. I always feel welcomed. I've bought a few parts for my 91' softail and they always ask how the bike is comming when I walk in. YOU GUYS ARE AWSOME"

By: Kevin Ridgeland, WI

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"The best sales experience I ever had. What an incredible sales and service staff. "

By: John Owen, WI

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"Just had some engine work done on my 05 Fatboy.Was very happy with the results.Scooter (Chris) did the work on it and I was very impressed with his knowledge and skill on the work that he did.The service staff was very friendly and out going. Keep up the good work. Gary Wathke."

By: Gary Eau Claire, WI

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"I read other customers comments and i agree this has been the best buying experience that i have ever had. I was treated like a family member. I felt very comfortable with entire staff as they were very helpfull. Diane called several times and was very nice to talk to thank you very much for the experience with your dealership. Keep up what you are doing because it is working well. Joe P."

By: Joseph Chippewa Falls , GU

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"I purchased a 1999 Roadglide last year,and love it.I also purchased the extended warranty.Thank god for the warranty,I definetlly got my moneys worth.I had a problem after Our Sturgis trip with my chain drive tensioners.The problem was fixed under warranty. I also developed a noise and took it back.I now have a brand new screamin eagle motor with the big boar kit and rebuilt transmission, all under warranty!Thanks for everything Rice Lake Harley.I stronglly suggest the extended warranty!!!!!!!!!"

By: Rick Spooner, WI

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"My salesman, (Harry Dodge) was and is great! The whole team at RiceLake HD has and still does take care of me everytime I go in. I have been to other dealerships where as soon as the sale was done I as a person didnt matter or at least thats how it felt. Thats not how they work at RLHD. The team at RLHD Rocks!"

By: Jason Minong, WI

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"Diane, Would like to thank you and all the rest of the dedicated staff at your Rice Lake H.D., for making this last purchase of mine one of the easiest and most enjoyable to date. I was extremely pleased to not only get the bike I wanted, and in the color I wanted, but not at an elevated price as many dealers have tried. Diane U were straight forward w/me from the start, Ed made the paperwork end effortless, and the guys (+gals) in parts + service have always been there eager to help or answer any questions I may have had. I look forward to many years of enjoyment w/this new ride, especially feeling secure that I've got everyone there watching my back. Thanks So Much Happy Holidays Your Friend + Satisfied Customer Kevin L. Gale-"K.Q." "

By: Kevin Crystal Falls, MI

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"Great people to deal with, from diane in sales to the guys behind the parts counter, everyone in that store is so friendly ! My wife and I bought a 07 fatboy in july with dianes help, and had some accessories added to the bike, everything went great along the way. I live about 10 minutes from another harley dealer but even with the price of gas now, I'll drive my cycle or my truck to rice lake, about an hour drive, to spend my money before I'll drive 10 minutes to some other harley shop,,,, THEY ARE JUST THAT GOOD !!"

By: Dave Altoona, WI

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"I actually look forward to stopping at the shop. You have the greatest group of people working there. One of these days I would love to be part of that group. Keep up the GREAT work."

By: Sandi New Auburn, WI

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"What a great group of people all the way from buying the bike to the clothing dept. They make you feel like your part of the family. I can't say enough Thanks!"

By: scott almena, WI

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"I Bought a 2008 Screaming Eagle Road King and its the most awsome bike I have ever owned, the whole staff at rice lake harley treated me like a king, you guys are great!"

By: David Baldwin, WI

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"Brad Rocks! I got my Dead Center Fairing from you guys back in April. I was looking for a fair price on this and you guy came through. I enjoyed the buying experience and if I ever get out that way count on me stopping in to buy a shirt and meet you guys. Thanks! Mike"

By: Mike Hampton, VA

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"My Husband and I bought a 2006 Road Glide in Aug of 2006. Brand New. We have had it in the shop for the same problem.(spitting and sputtering, the bike just dies when down shifting) The service department kept telling us that there was nothing wrong with it. (3 times they did this to us) 2 other times that we had it in the shop for other motor problems.We haven't had the bike a year yet! We brought it to Rice Lake Harley and they put it through the shop and were able to find out what was wrong with it, and fix it within less than 2 hours. The way that we were treated and the professionalism that we got was awesome!The bike now runs like a new bike! We had an Awesome hour ride home, problem free!! Thank-You to everyone! We will only deal with Rice Lake!"

By: Anonymous Centuria, WI

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"The only reason I didnt put 5 star is because there is always room for improvment! Keep up the good work!"

By: Jason Spooner, WI

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"I can't say enough about Rice Harley Davidson. Great sales person (Chris) and overall a great bunch of people to deal with. Thank you very much."

By: Mark Cameron, WI

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"I purchased a spring for my kickstand and a top skilled wrench installed it with great expert precision. I was very impressed with the ease and precision he installed it with. I will definitly return to RL harley for all my future purchases."

By: jeff haugen, WI

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"GREAT: Friendly staff, great service depatment, overall a great purchasing experience. Thank you Diane. Tks, Bob & Linda"

By: Bob Minong, WI

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By: leland Knapp, WI

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"EVERYONE ALWAYS TAKES THE TIME TO ASSIST AND PASS THE TIME OF DAY WITH SOME PLEASANT CONVERSATION! DIANE IS A GREAT TALKER AND LOTS OF FUN ! SHE CAN WALK THE WALK TOO ! THE THE STAFF AND SERVICE DEPARTMENT ARE FRIENDLY AND KNOWLEDGEABLE . KEEP UP THE GOOD WORK ! "

By: MIKE LADYSMITH, WI

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"Very friendly staff, great service, fantastic salesperson (Diane), very happy and will keep buying."

By: Doug Shell Lake, WI

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"you guys didnt know if i was a rider or not and i was treated very well.i do ride by the way."

By: doug

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"i have had nothing but great service with harry on the purchase of my low rider and the parts along with a follow up call after the sale."

By: WADE cornell, WI

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